Who will have access to my sensitive personal information?
Your security and privacy are our highest priority at SecureTheFile. Our team at SecureTheFile, our developers and engineers and anyone we work with has no access to your sensitive personal information.
Our team has a limited set of access to metadata which is necessary to assist with granting you access to your SecureTheFile account (by activating confirmation emails, for example) and to help you restrict access to your account (such as removing and limiting a Nominee’s access).
The SecureTheFile team can never see any information or documents which you place in your SecureTheFile vault. They may have access to limited metadata (such a file being uploaded) but not the type of file or the data itself (we will never be able to see the information or file which you uploaded).
SecureTheFile maintains a comprehensive audit trail (also called an audit log). This is a chronological record which is frequently assessed to monitor account access, this could be advisers or Nominees.