How It Works
How can we help you?
You can also browse the topics below to find what you are looking for.
What is SecureTheFile?
What kind of documents and information can I store on SecureTheFile?
Who needs SecureTheFile?
Do I still need a Financial Adviser / Solicitor if I use SecureTheFile?
Does the amount of estate planning I’ve already done matter?
Does SecureTheFile replace my legal will?
What are “Digital Assets” and “Digital World”?
It appears to be a lot of work and/or quite complicated to complete the uploading of my documents. It is worth doing only one or two libraries?
Is SecureTheFile GDPR (General Data Protection Regulation) compliant?
How is SecureTheFile going to handle my data?
How do I sign-up for SecureTheFile?
I signed up with my Adviser, but I haven’t received my introduction email?
When do I need to make payment for SecureTheFile?
Should I use two-factor authentication for my SecureTheFile account?
Can I still use SecureTheFile if I’m not from the United Kingdom?
Can I create a SecureTheFile account for a relative e.g. a parent?
All Things Sharing and Nominees
What is a Nominee?
How to I share with additional Nominees?
How can I manage which sections of my SecureTheFile libraries my Nominees can see?
How do I become a Nominee?
I was invited to become someone’s nominee. How do I accept this invitation?
How does sharing after death work?
What does ‘bank-grade’ security / encryption mean?
Who will have access to my sensitive personal information?
What happens to my information/data if I want to delete my SecureTheFile account?
What happens to my personal information if I die?
What is double-encryption (two-factor) authentication?
How does two-step verification work?
Managing my SecureTheFile Account
Can other people edit my uploads on SecureTheFile?
I’ve signed up with my adviser, but I’m not sure how to get started?
I forgot my password. How do I request a new one?
How do I manage my email addresses?
How will SecureTheFile know when an account holder has passed away? And who will have access to an account after death?
How do I delete my SecureTheFile account and information?
Billing and Payments
What’s included in my SecureTheFile subscription?
How much does a SecureTheFile account cost?
How does billing work?
How do you store my payment information?
How do I edit my payment details?
If I stop paying for my account, what happens to my SecureTheFile account and my data?
How do I cancel my subscription?
Our Content (Guides and Articles)
Who writes the content for the website?
Can I write content for your website?
How do I let you know about an error or correction in content for your content?
Problems, Suggestions and Vulnerabilities
How do I report a technical issue or bug?
I have an idea about a new feature, how can I tell you about it?
About the Company
How did SecureTheFile start?
When will SecureTheFile be available in my country?
How do I sign-up to use SecureTheFile?
Does SecureTheFile help with intergenerational planning?
What are the benefits for using SecureTheFile?
Additional Help and Support
I’ve read through the FAQ and I can’t find the answer to my question. What can I do?
I would like to speak to a someone over the phone. How do I do this?